You may have questions about your dental care and our services

Frequently Asked Questions

At Narre Warren Family Dental Group, we understand that you may have questions about your dental care and our services. To help you feel informed and comfortable, we've compiled a list of frequently asked questions. If you don't see your question here, feel free to contact us directly at 8905 1904 or hello@narrewarrenfamilydentalgroup.com.au.

General Questions

• Q: What are your opening hours?
  A: Our clinic is open from Mon to Fri: 8:30am - 5:30pm, Sat: 9:00am - 3pm.
• Q: Do you accept new patients?
  A: Yes, we are always welcoming new patients! Whether you're new to the area or looking for a new dental home, we're here to provide comprehensive dental care for you and your family.
• Q: What should I bring to my first appointment?
  A: Please bring your completed New Patient Form, a list of any medications you are taking, and your health fund card if you have one. This will help us provide the best care possible from the start.

Services and Treatments

• Q: What services do you offer?
  A: We offer a full range of dental services, including preventive care, cosmetic dentistry, restorative treatments, orthodontics, and emergency dental care. For a complete list of services, please visit our home page and navigate to individual treatment pages.
• Q: Do you provide emergency dental services?
  A: Yes, we offer emergency dental services for urgent dental issues. If you have a dental emergency, please call us immediately at 8905 1904, and we will do our best to see you as soon as possible.
• Q: Do you offer orthodontic treatments like braces?
  A: Yes, we offer a variety of orthodontic options, including traditional braces. Our team will work with you to determine the best treatment plan based on your needs and preferences.

Payment and Insurance

• Q: What payment options do you accept?
  A: We accept a variety of payment methods, including health fund payments, credit/debit cards, and finally cash. We also offer flexible payment plans through Zip Pay and Afterpay to help manage the cost of your dental care.
• Q: Does your clinic accept my health fund?
  A: We accept most major health funds, including Medibank Private, Bupa, HCF, and more. Please visit our Health Funds page for a full list or contact us to confirm if your fund is accepted.
• Q: Are there any payment plans available for dental treatments?
  A: Yes, we offer interest-free payment plans to make dental care more affordable. For more information, please visit our Payment Plans page.

Appointments and Cancellations

• Q: How can I book an appointment?
  A: You can book an appointment by calling our clinic at 8905 1904 or by using our online booking system. We offer flexible scheduling to accommodate your needs.
• Q: What is your cancellation policy?
  A: If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours’ notice. This allows us to offer the appointment time to another patient in need.
• Q: How often should I visit the dentist?
  A: We recommend visiting the dentist every six months for a routine check-up and cleaning. However, the frequency of visits may vary based on your individual dental needs. Our team will provide personalised recommendations during your appointment.

COVID-19 Safety Measures

• Q: What safety measures are you taking in light of COVID-19?
  A: Your health and safety are our top priorities. We have implemented enhanced cleaning protocols, social distancing measures, and the use of personal protective equipment (PPE) to ensure a safe environment for both our patients and staff.